Exchange Policy

When an exchange may be requested

Please contact the studio if your order:

• arrives damaged;
• contains an item different from the one ordered; or
• is materially different from its description on the product page.

Exchange requests are reviewed individually. An exchange is not confirmed until the studio has reviewed the request and sent written approval.

Video proof is required

A clear, continuous and unedited unboxing video is required for an exchange request. The recording should:

• begin before the parcel is opened;
• clearly show the shipping label and the sealed outer packaging;
• show the complete opening of the parcel without cuts or pauses; and
• clearly show the item and the damage, incorrect item, or other reported issue.

Photographs may be requested as additional evidence, but photographs alone may not be sufficient to approve an exchange.

Before contacting us

• Keep the item unused, unaltered, and in its original packaging.
• Keep the outer parcel, shipping label, protective material, and accessories.
• Have your Bohosoul order ID and unboxing video ready.
• Do not send an item back until the studio provides return instructions.

Natural variations in colour, texture, shape, or finish are part of handmade work. Small variations, or colour differences caused by screen settings, do not automatically make an item eligible for exchange.

Exchange outcome

If approved, the studio will provide the return and exchange instructions. Where possible, the item will be exchanged for the same piece or product. If it is unavailable, the studio will contact you to discuss an available replacement.

Cash refunds are not offered for ordinary preference or change-of-mind requests. Nothing in this policy limits any remedy that must be provided under applicable consumer law.

Request an exchange

Mail us at studio@bohosoul.in and include your order ID and a short description of the issue. Alternatively, you can contact us regarding any query using the form below.